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Support

Find an answer in the guides, or ask for help.

Start with the guides

Every widget and extension has its own guide with setup steps, every option explained, tips and common questions.

Free plugin

Questions about the free Bright Addons plugin are answered in the support forum of the plugin on WordPress.org. Search the forum first, your question may already have an answer.

Bright Addons Pro

Pro customers get priority support by email through the contact page. Use the email address from your purchase so your license can be found.

What to include in your message

A clear report gets a faster answer. Please send:

  • The address of the page where the problem shows.

  • The name of the widget or extension.

  • What you expected, and what happens instead. A screenshot helps.

  • Your versions of WordPress, Elementor, Bright Addons and Bright Addons Pro.

  • Whether the problem stays when other plugins are switched off for a moment.

Never send passwords in your first message. If access to your site is needed, you will be asked for a temporary account.

What support covers

  • Help with installing, setting up and using the widgets and extensions.

  • Fixing bugs in Bright Addons and Bright Addons Pro.

What support does not cover

  • Custom code, custom design work or building pages for you.

  • Problems caused by other plugins, themes or hosting. You will still get a pointer in the right direction when the cause is clear.

Suggest a widget or feature

Ideas are welcome. Send them through the contact page and say what you are trying to build.